Request for Proposals - One-Stop Operator Services
Partner4Work is issuing this Request for Proposals (RFP) to identify one organization to provide One-Stop Operator Services in support of the One-Stop Career System in the Pittsburgh and Allegheny County Workforce Development Areas (WDA), which includes two PA CareerLink® centers (American Job Centers), in accordance with the Workforce Innovation and Opportunity Act (WIOA). The period of performance will include a base contract year that begins on July 1, 2019 and ends on June 30, 2020, with 3 option years, exercised at the discretion of Partner4Work.
To effectively manage and coordinate partners and services at American Job Centers, known as PA CareerLink® centers in Pennsylvania, WIOA establishes the role of the One-Stop Operator. This RFP seeks to secure One-Stop Operator Services to coordinate and enhance PA CareerLink® service delivery within Pittsburgh and Allegheny County. The selected applicant will be responsible for functional management and general operations of PA CareerLink® centers and facilitating collaboration and integration between all PA CareerLink® partners – required and non-required. The selected operator model will be based primarily out of two PA CareerLink® centers (American Job Centers) located in Pittsburgh and Allegheny County - PA CareerLink® Downtown Pittsburgh and PA CareerLink® Allegheny East. Among other tasks, the successful applicant will employ several staff members to assist in managing the day-to-day operations of the PA CareerLink® locations, including general customer service and oversight of the Career Resource Center (CRC); facilitate regular meetings and communication between core partners of the PA CareerLink® system to discuss critical issues related to operations, service delivery and performance; and ensure adherence to the standards of PA CareerLink® certification, as defined required by PA Workforce System Policy No. 121-05.
All interested parties are highly encouraged to review this RFP carefully to gain a clear understanding of Partner4Work’s expectations regarding the role of the One-Stop Operator in Pittsburgh and Allegheny County and the standards and requirements that will govern any agreement resulting from this RFP. Please note the term “One-Stop Operator” is used throughout this RFP to refer to the organization selected to perform the services sought by this RFP and to refer to a specific staff position required in the program model proposed by the selected organization.
Deadline: 5 p.m., EST, May 24, 2019